Work/The Closer

Revenue Systems · E-Commerce · Payment Infrastructure

The Closer

The strategic frame here was that payment friction isn't a financial problem — it's a conversion problem.

High-ticket service and product sales have a specific failure point that lower-ticket businesses don't think about: the invoice. Signal: 0 manual invoices post-deployment

Automation & Systems

The Closer

0 manual

invoices post-deployment

Problem / System

High-ticket deals were dying at the invoice. I fixed the close.

High-ticket service and product sales have a specific failure point that lower-ticket businesses don't think about: the invoice.

Inside Graston Technique®Built for conversion

System framing

High-ticket deals were dying at the invoice. I fixed the close.

High-ticket service and product sales have a specific failure point that lower-ticket businesses don't think about: the invoice.

Inside Graston Technique®Automation & Systems0 manual

The Challenge

High-ticket service and product sales have a specific failure point that lower-ticket businesses don't think about: the invoice.

The Approach

The strategic frame here was that payment friction isn't a financial problem — it's a conversion problem.

The Build

Gravity Forms Quote Engine

Built a multi-step Gravity Forms quote builder that translated client configuration inputs — service tier, scope, timeline, add-ons — into a dynamic price calculation. The form fed directly into WooCommerce as a draft order, pre-populated with all line items. No copy-paste, no manual order creation.

WooCommerce Order & Checkout System

Customized the WooCommerce checkout flow for high-ticket B2B and B2C purchases. Buyers could see exactly what they were committing to — total cost, payment schedule, and per-installment amount — before confirming. Payment plan selection as a native checkout option.

ACF-Driven Payment Plan Configuration

Built the payment plan engine using Advanced Custom Fields to allow staff to configure plan options (3 months, 6 months, 12 months, 18 months, custom) per product or service category — without code changes. New plan structures could be deployed in minutes.

The Outcome

Manual invoice creation dropped to zero. The operations team stopped spending hours per week on payment administration and started spending zero. Deals that had previously required 2–5 back-and-forth touchpoints between quote and payment now completed in a single session.

The payment plan flexibility turned what had been a sticking point in negotiations into a sales tool. Offering a 6-month or 12-month plan with automatic billing removed the budget objection from the close. More deals converted, and they converted faster.

Ready to stop losing deals at the payment step?

Let's talk about what that looks like.